Organization – Τraining: Giorgos Kyriakidis MBA, MA, PMP, MCP
Program Duration: 16 hours
Every department, section, or working group is a living organism. As such, it has its own particularities, its own needs, its own culture and habits. It is completely natural for some of these habits to function at the expense of its performance and smooth operation. However, within the daily routine and intense rhythms of work, it is not easy to recognize these dysfunctions and improve them. Many employees, even if they do not mention it to others, believe:
- that there are individuals in the company, department, or working group with whom they cannot communicate,
- that “the others” do not truly listen to them when they need to ask for, propose, or complain about something,
- that it is almost impossible for them to express a different opinion without misunderstandings,
- that on a daily basis they need techniques to persuade difficult colleagues,
- that communication in meetings often leads nowhere and valuable working time is lost,
- that..
Low-level executives and frontline employees constantly receive orders, instructions, and demands from above, as well as needs and complaints from other colleagues. Every day in the arena of their work, they fight a real battle. They have to cooperate, show trust, participate in meetings (sometimes for updates and sometimes for problem-solving), manage conflicts, give feedback, organize their working time, draft reports, communicate with internal and external customers, and much more.
In this program, many of the issues that a company’s employees experience daily will be discussed through practical scenarios. The scenarios will be based on company data, adapted to its corporate culture.
The “tools” and practices proposed consist of recommendations from comprehensively integrated and internationally tested management and leadership models. Some of these are situational leadership model, DISC model, emotional intelligence, five levels of leadership, group dynamic model, etc.
Purpose of the program
The purpose of the workshop is to help employees, through the use of specific tools and techniques, to develop step-by-step and acquire skills in organization, teamwork, and the management of their work as well as daily issues.
Who is it addressed to?
The program is addressed to company employees who perform complex or simple tasks on a daily basis.
Program Structure – Indicative
The topics will include the following:
- Personal development, continuous improvement techniques
- work planning and organization,
- direction and coordination of activities,
- Feedback to colleagues,
- organization and coordination of performance meetings.
- dispute and conflict resolution,
- avoiding communication obstacles and barriers, active listening,
- communication using appropriate questions,
- persuasion techniques
- emotional intelligence – empathy
- cultivating and developing trust within the framework of a team – departments
- team performance management and development, teamwork
- role clarification techniques within a team
- team management using the situational leadership model
- participation in the continuous improvement of processes.
- Coaching-Mentoring techniques for colleagues and individual performance management
- motivating colleagues
- Working time management using KANBAN techniques
Objectives – Topics of the Program (Common for all groups)
More specifically, by the end of the program, participants will be able to:
- Convert complaints, criticism, and whining into requests for discussion
- Manage confrontations within their department and team
- Use active listening techniques with their colleagues
- team performance management and development, teamwork
- prepare suggestions and proposals to management for continuous process improvement.
- motivate colleagues
- give constructive feedback to their colleagues but also receive feedback from them accordingly.
- Discuss problems and differences within the team before they escalate outside of it
- Distinguish and manage common communication dysfunctions in daily discussions in the workplace
- Take initiatives within the frameworks defined by management
- Use persuasion techniques in their daily communication
- Avoid obstacles and barriers to communication and recognize the use of biases (attention, knowledge, self-protecting, self-serving) in speech.
- Exploit the beneficial advantages of questions in precise communication
- Apply time management techniques within the framework of teams
- Express a different opinion without causing conflict and antagonism
From the above topics, a selection will be made and emphasis will be given where there is a need in each group of trainees.
Training method:
The program will be implemented either with a physical presence in the classroom (preferred due to the nature of the subjects) or combined online through an electronic platform.
Educational material
The educational material includes an individual folder with fundamental knowledge and examples for all the tools and models that will be discussed.